We do everything we can to keep your private data really private. We do ask for information from you, so that we can help you as best as possible. You can read below what information we request and what we use it for. You can also see what your rights are, who has access to your data and how long you can keep your data.
You can find our general terms and conditions here.
To receive this quality mark, a web shop must go through a certification procedure. The quality mark stands for safe and reliable online purchasing. The webshop has been independently inspected by Webshop Keurmerk and complies with the latest European legislation.
Your payments are safe, there is an independent disputes committee for you, you have 14 days to consider and can pay for the products afterwards. Customer reviews are visible online for transparency.
If you have a complaint about a product or our service, please contact us. You can reach us by telephone after 17:30 on telephone number: 06-43486022. You can of course also send us your complaint by e-mail. This can be done to [email protected].
All products in our shop have been carefully selected and quality checked by our experts.
You may return the products from your order within 14 days, if the items and packaging are in good condition and undamaged / uncoated. You can register a return by e-mail and enclose the packing slip with the shipment. Within 5 days after receipt of the return shipment, a possibly amended invoice will be drawn up and any amount due will be transferred to you.
If an item is incorrect or incorrectly delivered, the total purchase amount will be refunded. The return shipment will take place as soon as possible, in any case within 14 days after you have reported your complaint (within 2 days) to us by e-mail or letter. The article and packaging must of course be undamaged and in original condition.
The supplier gives a guarantee on all articles when used correctly. Assessment whether there are production errors / correct use is to be carried out by the supplier or producer. User errors are excluded from the warranty. Assessment of whether there are user errors can be carried out by the supplier or manufacturer.
When purchasing as good as new products or models with a defect, we will specifically state this in the advertisement. We cannot provide any guarantee for this.
You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the good. To exercise the right of withdrawal, you must notify us in writing, by post or e-mail that you wish to cancel the contract.
You can also go to your account. You will find an overview of your orders under the "My orders" tab. Click on the order number you want to cancel. At the bottom right of the order, click on "return items". Enter the reason for the return in the form and click the "return items" button. We will then send you a return label with which you can return the package to us free of charge.
Click here to create a user account.
Enter a password in the "Password" field. For a secure password, we recommend a minimum length of 6 characters, as well as the use of special characters, numbers, and upper and lower case letters. Remember your password and your provided email address as you will need this information for future logins.
When logging in you will find the link "Forgotten password" under the input field for the password. Enter your e-mail address with which you registered with us. We will then send you an email with a link to reset your new password.
If you no longer need your user account, you can deactivate your account at any time. We are happy to take over the deactivation of your customer account for you. Send us an email or call us with this request.
In your account you can change your name, e-mail address and password via "Account information". You can view and change the delivery and invoice addresses under the "Invoice address" and "Delivery address" tab.
You can change your password in your account under the "Account details" tab. You can change your password by first entering your current password and then your new password. You will then need to confirm this new password again.
At Miniatuurshop.com the standard shipping costs are € 7.25. The shipping costs for registered mail are € 8.50.
It is also possible to pick up your order from our warehouse. This is only possible by appointment via the contact form.
We do our best to ship your order as soon as possible. We usually ship your order within 2 working days after receipt of the amount due.
If goods are not in stock, you will receive a notification before payment in the online order overview.
In the unlikely event that the shipment of your order takes longer, we will always contact you as soon as this delay is known to us.
Yes, please contact us to inquire about specific shipping costs.
You will receive a tracking code with your shipping confirmation. With this code you can stay informed of the transport status of your order. You can also follow the status of your order in your account under the tab "My orders".
High-quality products deserve high-quality packaging. Miniatuurshop.com attaches great importance to ensuring that all orders arrive safely and undamaged and therefore always ensures proper packaging.
After the first attempt, the delivery person will leave a note indicating when they return. You can also contact the delivery person to arrange a suitable delivery time.
This is possible. If you are not at home, the delivery person will request to leave the package with the neighbors. If this is not possible, a new delivery attempt will follow the next working day. If it is undesirable for your package to be delivered to the neighbors, please state this in the "Remarks" field during the last step of placing your order.
If possible, we ask you to refuse a broken package upon delivery. It will then be returned to us free of charge and you will receive new products. Have you accepted it anyway? Please contact us as soon as possible.
At Miniatuurshop.com you can easily pay with one of the options below:
Do you do internet banking at ABN AMRO, ASN Bank, Bunq, Friesland Bank, ING, Knab, Rabobank, SNS Bank, SNS Regio Bank or Triodos Bank? Then you have access to iDEAL, the easiest way to pay on the internet. With iDeal you can pay online in a trusted, safe and easy way from the trusted internet banking environment of your own bank.
Via PayPal you can pay easily and securely without needing a credit card. Creating an account to use PayPal is very easy and can be done during the purchase process.
Bank Transfer (prepay)
Prepayment means that after submitting your order, you transfer the outstanding order amount to the bank account of Miniatuurshop.com. When transferring manually, always state the order number from your order confirmation.
Prepay is not the fastest way to pay. For example, the transfer time can take one to three (working) days. As soon as we have received the payment, we will ship the order the same day.
Bancontact / Mister Cash
We offer the Bancontact payment method for our customers in Belgium. You can pay directly online via this service through your own trusted banking environment.
The invoice is included in your package, unless you have chosen the shipping option: “The order is a gift, do not add an invoice”. We will then send you a packing slip without prices instead of the invoice.
In your account you always have the option to view the invoices under "My orders".
In some cases we can still change the billing address for you. Please contact us.
Outside of orders, you can change your delivery address via the "Delivery address" tab in your account.
Changing the delivery address of an existing order afterwards is only possible if the goods have not yet left our warehouse. Keep the following in mind:
- When paying by invoice, we must completely exclude the change of the delivery address due to the associated credit rating.
- If you want to change the delivery address, cancel the order with us and then order the goods at the desired delivery address.
- Outside of orders, you can change your delivery address via the "Delivery address" tab in your account.
Miniatuurshop.com attaches great importance to your safety. As part of your order you will be asked to provide personal information. This is information that we need to be able to complete your order. All personal data is treated confidentially by Miniatuurshop.com and in accordance with the relevant legal provisions.
- Select the desired products and click on "Add to cart". You will then automatically go to the shopping cart. You can now continue shopping or continue ordering. When you are in the webshop, you can navigate to the shopping cart again via the shopping cart symbol in the top right corner.
- In the shopping cart you will see your added products and you can make any changes.
- By clicking on “complete order” you confirm the contents of the shopping cart.
- Do you have an account? If you log in to your account, ordering will be much faster. Don't have an account yet? You can also order without an account, then we will still need your details. We recommend creating an account so that you can easily find all your orders and returns in one place, you can pay faster and you can view your shopping cart everywhere.
- Choose one of our payment methods.
- In the last step you will find an overview of your order. Finally, here you have the option to enter a coupon.
- Accept the terms and conditions.
- By clicking "buy" you accept our terms and conditions and finalize your order.
You can find a specific product by using our search and filter function. The search function can be found at the top right of the menu and the filter functions can be found on the category pages.
The field to enter your voucher is located in the shopping cart and in the last step of the payment process.
Important tips: problems with coupons regularly arise due to typing errors. Pay attention to the difference between upper and lower case letters, numbers and letters and any spaces or other punctuation marks. If the code still doesn't work, we ask you to read the terms and conditions of your voucher carefully. For example, is it only valid from a certain amount or on a specific product?
It is not possible to redeem a voucher or discount code afterwards.
As long as the order has not yet left our warehouse, we can change or cancel it for you. The sooner you notify us of the cancellation, the greater the chance that we can still process it. Therefore, please contact our customer service in good time by e-mail or telephone.
Is your order already on its way? Then you can refuse the order upon delivery. Do you want to return your order after receiving your order? This can be done within 14 days after delivery. We will refund you as soon as the return has reached us. Canceling or actively refusing an order is free of charge.
In case you wish to return your order, you can notify us by telephone or e-mail within 14 days of receipt of your order.
You can also go to your account here. You will find an overview of your orders under the tab "My orders". Click on the order number from which you want to return. Click on "return items" at the bottom right of the order. Enter the reason for the return and click on the "return items" button. We will then send you a return label with which you can return the package to us.
Pack the goods in the boxes in which you received the products from us or in similar firm packaging so that they can be returned without damage.
You will find an overview of all your orders in your account under the "My orders" tab. There you can view your order history and the invoice for each order. You can also re-place your order here.
We do not apply a minimum quantity that must be ordered. With certain offers we reserve the right to apply restrictions in the order quantity.
If you want to send an order as a gift, you can enter a comment in the last step of the ordering process: “The order is a gift, do not add an invoice”. In the field at "Note" you can specify when you want your order delivered to the recipient.